Pancake Software User Guide

Pancake is a management software supporting business owner manage Fanpage Facebook, Shopee, Instagram, doing customer care and online sales, warehouse and shipping management.

• GENERAL INTRODUCTION

  • Register subcriptions and payment

  • Connect to Facebook Page, Instagram, Whatsapp and Shopee

  • Extension Pancake V2 Installation

• COMMENT, INBOX MANAGEMENT

  • Sending image, sticker function

  • Conversation filter

  • Multiple mode

• POSTS

• STATISTIC FUNCTION

  • Overview statistic

  • Conversation tags statistic

  • Page statistic

  • User response rate and avarage waiting time before replied table

  • Engagement statistic

  • Export

• SETTING FUNCTION

  • General settings

  • Conversation tags

  • Replying helper

  • Display

  • Round robin mode

  • Signature

  • Setting history