TikTok Business Messaging
Pancake is one of the first global partners of TikTok for TikTok Business Messaging. Through Pancake, TikTok users can easily manage conversations on their TikTok Business Account
Last updated
Pancake is one of the first global partners of TikTok for TikTok Business Messaging. Through Pancake, TikTok users can easily manage conversations on their TikTok Business Account
Last updated
There isn't much difference between a TikTok account and a TikTok Business account, and there are no fees for switching.
The TikTok Business account allows you to run "Click to TikTok Direct Message" ads, which normal accounts do not have. Your account don't have? Register HERE
Convert your TikTok account to TikTok Business account? You can follow the step below on TikTok App, or See step 5
Make sure your account accept Messages and Comment from Every one. And TURN OFF all the filter for Message and Comment
ConnectConnect with TikTokSometime, with QR code login, you can facing an issue. You can try again after 60s.
You have to turn ON all of the permissions for Pancake, if not, the connection will be disrupted.
After click on Continue, you can get error. Check the next step.
If your account hasn't switched to TikTok Business Account, you will see this error.
To fix this, you have to go to https://www.tiktok.com/business-suite/homepage
Choose your business category then click Become a Business
Your account is changed to Business Account successfully. You can comeback to Step 2 above then try to connect again.
Your connection is established and you will be redirected to Pancake conversation management.
If you have a TikTok Direct Message campaign, and customers come from the ads, you can see exactly the Ad that customer come from, directly in the Conversation. It's required some more step below
The steps below show you how to connect Pancake with your TikTok Ads Account.
Open new tab, login to your TikTok Ads Account https://ads.tiktok.com/
Go to Setting > Tools > Connect of your TikTok connection you just connected on Pancake.
On the popup, click Authorize
After click on Authorize, you will be redirect to TikTok, please check if this is the account managed your TikTok Ad Account. You can click Switch Account to login to other account.
Click Confirm to completed
Since you connect to TikTok Ads Account, you can see the Ad preview each time a customer comes from TikTok Direct Message Ads.
Tips : You can also filter conversations coming from AD ID by:
1. Selecting conversations by Source
2. Select "Filter by Ad ID"
3. Fill in the AD ID you want to filter
4. Click FILTER
Botcake can connect to TikTok for Business accounts and perform actions such as:
Default reply: Ensure customers always receive a response, even for unexpected questions. You can set a cycle for how often this message should be sent.
Keywords: Define keywords or phrases customers might say. Every time a customer sends a message to the page with content that matches a keyword, Botcake will automatically respond and attach an action to it. For instance, "price" could trigger information on product costs.
Sequences: Sequences are like mini-conversations where the bot sends pre-created messages in a specific order. This is perfect for guiding users through processes like placing orders or booking appointments.
Rules: Set rules based on keywords, user info, or conversation history. If a condition is met, the bot takes action, like sending a specific message or connecting the user to a live agent.
